Domestic Shipping:

WE OFFER FREE SHIPPING ANYWHERE IN INDIA Please allow 1-3 working days for your order to be dispatched. Normally orders are placed before 1 pm on a business day, we aim to ship the same day, providing card security checks are complete, the payment received and stock availability is confirmed. Orders placed after 1 pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.

For shipments delivered outside DELHI NCR, the customer’s state may charge an OCTORI Duty on top of the price of the item. These charges are beyond our control and can’t be reimbursed.

Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

International Shipping:

International shipping charges are mentioned on our website. Shipping charges and transit time will vary, depending on the location. All international packages are shipped via DHL / FedEx. All transit times are Monday to Saturday. International delivery cannot be guaranteed within a time frame due to customs.

International delivery time is approximately 5 to 9 days.

For some shipments delivered outside India, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed. For our European Clients, we have assigned an agent in the UK and your items are VAT Paid so in most cases you will not have to bear any additional costs.

International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking:

E-mail containing your package tracking information will be sent after shipment by sms/email. Please mail us at “info@manibhushanam.com” if any question.

Cancellation of Order by User

Cancellation of order within 6 hours without penalty, except the 3.5% Merchant Processor Charges

After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be canceled. https://manibhushanam.com/ has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by https://manibhushanam.com/ and accept decision regarding the cancellation.

In case of Gift Certificate

Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.

Cancellation of Order by Manibhushanam Trade & Craft

Manibhushanam Trade & Craft reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Manibhushanam Trade & Craft for re-delivery shall be claimed from the User.

Replacement/ Return Policy by Manibhushanam Trade & Craft

In 7 days except the following:

1. Product is not in the exact same condition
   2. The Certification was not sent back
   3. Items that have been used or opened
   4. An item not returned in the condition it was received.
   5. Any item received by us in a damaged condition.
   6. Items sourced or delivered outside India.
   7. The Gemstone/Rudraksha has already been mounted in a setting

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• The item may be damaged during transit
• Or there might be a manufacturing defect
• Or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy:

• Replacement request must be made within 7 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.

Refund Policy by https://manibhushanam.com/ 

Cases of goods unavailability or service problem:

• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products within the time committed before placing the order
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given

Cases of customer demanding refunds (No Questions Policy):

You have the option of a 100% No Questions Asked Money Back Policy. The Item has to be in the same condition and seal should not have been opened. All certificates and boxes have to be intact and undamaged.

International Shipping & Return Policy:

Terms and Conditions

Each item in your order is sold by https://manibhushanam.com/  – Those items for shipment to countries outside of the India may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import duty fees have been calculated, you authorize https://manibhushanam.com/ to designate a courier company or freight forwarder to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import duty fees for such item. The import duty may be collected by Courier Company on or before delivery.